Delivery & Collection — Durga Designs Birmingham

Ask on WhatsApp

Message us about any product, fabric or tailoring enquiry.

We Confirm

We check availability and confirm the price with you.

Visit or Arrange

Collect in store or arrange local Birmingham delivery.

Pay as Agreed

Cash, bank transfer, or card (please confirm before visiting).

How ordering works: Availability and price are confirmed before payment. WhatsApp us or complete an enquiry form — we will get back to you to confirm availability, price, and collection or delivery arrangements before finalising your order.

In-Store Collection

Visit us directly at Shop 606, Stratford Road, Sparkhill, Birmingham, B11 4AP to browse and purchase in person.
Reserve via WhatsApp: If you enquire about an item online, we will hold it for you once availability and price are confirmed.
Collection is available during normal opening hours: Please call us or check Google for current opening hours.
Please bring your WhatsApp confirmation when collecting reserved items.
Payment is made at the time of collection — cash and bank transfer accepted. Card payments — please ask in advance.

Local Birmingham Delivery

Local delivery within Birmingham may be available for certain orders — please ask when enquiring.
Delivery availability, charge and timescale will be confirmed at the time of your order.
Payment must be confirmed before delivery is arranged.
Delivery is available to the Birmingham area including Sparkhill, Small Heath, Hall Green, Moseley, Solihull and surrounding areas — subject to availability.

UK Delivery

Where available, our online checkout offers UK-wide delivery on eligible artisan-shop items — the available delivery option(s) and any charge are shown at checkout before you pay.
For items not yet available through online checkout, please WhatsApp us for delivery enquiries and we will do our best to help — any UK delivery charges and timescales will be confirmed before your order is placed.
Dispatch only happens after your payment and order have been confirmed. For online orders, this means once Stripe has confirmed your payment was successful and we have your order details — our team then prepares your handmade item and dispatches it.
Courier and tracking updates: Once your order is dispatched, we will let you know — by email and/or WhatsApp — including the courier used and a tracking number where one is available, so you can follow your delivery.
Delivery estimates are not guarantees. Any dispatch or delivery timescales we provide (including courier estimates) are given in good faith but can be affected by factors outside our control, such as courier delays, customs, or high demand around busy periods. We will always try to keep you informed if there is a significant delay.
Please double-check your details: It's your responsibility to provide a correct and complete delivery address, postcode, and contact phone/WhatsApp number at checkout — we rely on this information to dispatch and deliver your order, and we cannot be responsible for delays or non-delivery caused by incorrect or incomplete details provided at the time of order.

Tailoring & Alteration Orders

All Misha Tailoring orders require an in-person measurement visit at our Sparkhill boutique.
Pricing is confirmed after your measurement consultation — never before.
A deposit may be required for custom stitching orders.
Completion time is confirmed at the time of booking and varies depending on the work required.
You will be notified by WhatsApp or phone when your garment is ready for collection.
Final payment is made on collection of the completed garment.
Local delivery of completed tailoring may be available on request.

Payment Methods

Cash — accepted in store and on delivery.
Bank transfer — account details shared at point of order confirmation.
Card payment — may be available; please confirm before visiting.

Returns & Refunds

For full details of our returns and refunds policy, please see our Returns & Refunds page.
Ready-made products purchased in-store may be eligible for return subject to our policy.
Custom-stitched and tailored garments are bespoke items — please see the tailoring section of our returns policy for details.
Faulty goods are handled in accordance with UK consumer rights.

Each piece is individually handmade. Slight variations in embroidery, colour, size and finish are part of its authenticity. This applies to artisan-shop products, made-to-measure tailoring and any pre-order items — please bear this in mind when placing an order.

Any questions about your delivery? If you're unsure about ordering, dispatch, tracking, collection or payment — or you'd like an update on where your order is — the easiest way to get a quick answer is to WhatsApp us or call us directly, quoting your order number where possible.

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